METALMICKY
Well-known member
- Jan 30, 2004
- 6,549
Shortly to move house and I have the full package of broadband, Sky Talk and Sky Q with sports, Netflix etc. My existing contract which had discounts on it expires at end of December.
Phoned this week to book the move and to my surprise the first rep I spoke to insisted that I would need to recontract the broadband component for another 12 months at slightly increased rate. The broadband would only be fibre to the cabinet and not to the property as full fibre only available from independent supplier like Lightening Fibre. It should be noted that property I'm moving to was a relatives and they previously had Sky broadband and were getting around 40mbps which is what I currently get and suits me at present. The dish is also there and would just need changing with Sky Q LNB. After 40 mins of discussion I suggested we end the call as he could not comprehend how I simply wished to transfer my existing package as is. In particular he couldn't grasp that come December I may wish to renegotiate or even go with another supplier who could do full fibre into the property.
Phoned again next day endeavouring to perhaps get a different reply where the focus would just be on getting a moving date booked. This Rep also opened up with the suggestion that I would need to recontract the broadband and then followed up suggesting that I would also need to recontract the Sky Q component of my package. Trying not to blow a gasket we pretty much covered the same ground as with the first advisor. After 45 mins 'battle' he eventually put me through to a guy in India who simply booked the move and assured me I would remain on my existing broadband and TV until December.
Has anyone else had this problem and merry dance? Moving house is stressful enough.
Phoned this week to book the move and to my surprise the first rep I spoke to insisted that I would need to recontract the broadband component for another 12 months at slightly increased rate. The broadband would only be fibre to the cabinet and not to the property as full fibre only available from independent supplier like Lightening Fibre. It should be noted that property I'm moving to was a relatives and they previously had Sky broadband and were getting around 40mbps which is what I currently get and suits me at present. The dish is also there and would just need changing with Sky Q LNB. After 40 mins of discussion I suggested we end the call as he could not comprehend how I simply wished to transfer my existing package as is. In particular he couldn't grasp that come December I may wish to renegotiate or even go with another supplier who could do full fibre into the property.
Phoned again next day endeavouring to perhaps get a different reply where the focus would just be on getting a moving date booked. This Rep also opened up with the suggestion that I would need to recontract the broadband and then followed up suggesting that I would also need to recontract the Sky Q component of my package. Trying not to blow a gasket we pretty much covered the same ground as with the first advisor. After 45 mins 'battle' he eventually put me through to a guy in India who simply booked the move and assured me I would remain on my existing broadband and TV until December.
Has anyone else had this problem and merry dance? Moving house is stressful enough.
