[Help] Swale Heating Boiler Cover

[Uh_huh_him]

I have a boiler cover/service agreement with Swale Heating.

Two weeks after my last service the boiler has stopped producing Hot water.
Checked the boiler and the pressure was down to 0 and the programming unit was blank.

Booked a repair for yesterday, received an automated response, and expected them to contact me when they were on their way.

Heard nothing.
Tried to contact them but have had no response via email, phone, whatsapp, online portal etc.
Spent an hour and a half in a queue trying to talk to someone. It was only when i got down to 2nd in the queue for 30 minutes, that I realised, no-one was answering and i had oly been moving up the queue as the others had also realised this or given up.

Read a few things online of similar experiences.

Was concerned that they may have gone bust, but then read they had been taken over by SureServe last year.
So presumably they are still agoing concern, just probably being absorbed into a bigger company and all that entails...

Any suggestions on what I should do next?

Just cancel the agreement and fork out for someone to come out and fix it, seems the most likely outcome.
But that's going to be irritating having paid for the service agreement for the last 6 years.

If anyone knows someone who works for them and can have a word... that would be great..

cheers all

 

[Herr Tubthumper]

NSC seems to have turned into Plumbsnet

 

[Uh_huh_him]

After 3 call outs and 10 days without hot water, I have been informed the issue is due to a scale build-up in the front plate on the hot-water exchange.
Arranged a separate booking to replace the part.

Despite paying £20 for, what I assumed was full cover. I'm going to be charged £274 to replace it.
Apparently Scale damage invalidates the cost of replacement parts.

What a racket.

 

[Tom Hark Preston Park]

I have a boiler cover/service agreement with Swale Heating.

Two weeks after my last service the boiler has stopped producing Hot water.
Checked the boiler and the pressure was down to 0 and the programming unit was blank.

Booked a repair for yesterday, received an automated response, and expected them to contact me when they were on their way.

Heard nothing.
Tried to contact them but have had no response via email, phone, whatsapp, online portal etc.
Spent an hour and a half in a queue trying to talk to someone. It was only when i got down to 2nd in the queue for 30 minutes, that I realised, no-one was answering and i had oly been moving up the queue as the others had also realised this or given up.

Read a few things online of similar experiences.

Was concerned that they may have gone bust, but then read they had been taken over by SureServe last year.
So presumably they are still agoing concern, just probably being absorbed into a bigger company and all that entails...

Any suggestions on what I should do next?

Just cancel the agreement and fork out for someone to come out and fix it, seems the most likely outcome.
But that's going to be irritating having paid for the service agreement for the last 6 years.

If anyone knows someone who works for them and can have a word... that would be great..

cheers all

Have you tried turning it off and on again?

 

[DarrenFreemansPerm]

After 3 call outs and 10 days without hot water, I have been informed the issue is due to a scale build-up in the front plate on the hot-water exchange.
Arranged a separate booking to replace the part.

Despite paying £20 for, what I assumed was full cover. I'm going to be charged £274 to replace it.
Apparently Scale damage invalidates the cost of replacement parts.

What a racket.

Have you got a filter or a scale reducer on your system? I know having them fitted can lengthen your warranty, so I guess not having them can have a negative impact.

 

[Uh_huh_him]

Have you got a filter or a scale reducer on your system? I know having them fitted can lengthen your warranty, so I guess not having them can have a negative impact.

Yes I have one fitted.
The boiler is serviced once a year.
It's getting on a bit now (12 years)

Just annoying that I could have saved myself £120 a year and just had the annual service.
Should have read the t&cs of course.

 

[HeaviestTed]

It’s all a bit of a con, find someone local to service it who you trust and is reliable who you can call in an emergency

 

[Tubby Mondays]

Swale is in Kent.

 

[Herr Tubthumper]

Swale is in Kent.

He used to own Man City.