[News] Flying from Heathrow today (Fri 21 March) or picking up please read

[Herr Tubthumper]

Back at the dawn of the internet era, a few mates and I booked a ski trip to Banff in the Canadian rockies by sourcing flights, transfers, ski passes and hotel accommodation online ourselves.

When we came to check out of the hotel on departure, the receptionist said she’d assumed we were part of the all-inclusive party of guests from Crystal and had just charged all our drinks and meals etc for the past 10 days to the main Crystal account.

We explained that wasn’t the case, we’d never tried to pretend or claim otherwise and we’d better settle up - but gloriously she said it would be way to complicated to reverse all the individual charges and effectively we’d just had the Canadian equivalent of a right result!

Happy days.

On a more serious note, that indeed is a right result.

 

[bluenitsuj]

I have only used BA twice in the last 15 years. I vowed never to use them again after an incident at check in when travelling with our son who needed to take a number of boxes of medical equipment with him. I had checked everything with BA customer services beforehand and they'd said there would be no issues - or extra charges - provided we had all the necessary medical documentation with us. How different it was at check-in. I was appalled and embarrassed at the long queue forming behind us. Eventually after a long delay and the check-in person making a number of phone calls, we were able to continue with no charges. Exact same thing happened on our return flight from Faro airport when we tried to check-in the leftover medical bits.

easyJet were superb - didn't bat an eyelid. Same with the airline we used (can't remember who) on a package ski holiday when we had to check in 12 boxes of medical stuff in addition to our luggage.

British Airways are the worst I have ever used. Will never use them again

 

[Tom Hark Preston Park]

British Airways are the worst I have ever used. Will never use them again

Some years ago British Airways did away with offering a cooked breakfast on the morning flight to Aberdeen. Instead you were offered a breakfast roll in a paper bag. Classy. Can't remember what veggies were offered but the main choice of roll was bacon or chicken. Ordered chicken. When it came they'd got my order wrong. Pinged the flight attendant. I pointed out that I'd ordered chicken but the paper bag said it was bacon. 'No sir' said the flight attendant, 'that says ba.com'

 

[Balders]

Some enlightening bits emerging after Friday's disruption. A number of people who had booked their flights separately to join a Cruise have found that they are out of pocket for the Cruise element as Travel Insurance will only cover expenses for them to reach the destination and or to rejoin the Cruise if departure was missed. So basically the airline will return the cost of their cancelled flights, but at the moment, the Cruise companies aren't interested in refunding the Cruise element as they had no responsibility to get these people to the Cruise Embarkation point.

Those that booked the Cruise and Flights together as a Package, get a full refund on the lot from the Package Principal, cos them is the PTR rules

 

[Kinky Gerbil]

Some enlightening bits emerging after Friday's disruption. A number of people who had booked their flights separately to join a Cruise have found that they are out of pocket for the Cruise element as Travel Insurance will only cover expenses for them to reach the destination and or to rejoin the Cruise if departure was missed. So basically the airline will return the cost of their cancelled flights, but at the moment, the Cruise companies aren't interested in refunding the Cruise element as they had no responsibility to get these people to the Cruise Embarkation point.

Those that booked the Cruise and Flights together as a Package, get a full refund on the lot from the Package Principal, cos them is the PTR rules

Cruise companies make airlines look like saints.

Worked at the no longer operational voyages of discovery for a couple of years before all their clients died and they went under.

During the ash cloud the get out they had was the cruise was going, it's not our fault if you can't make it.

Being the ash cloud a large number of insurance companies refused to pay.

 

[Mr.Green]

Either the boss of Heathrow didn;t even know the substation was the main source of power and there was no back-up or he did know and did nothing. Either way he has to go.

 

[dazzer6666]

Either the boss of Heathrow didn;t even know the substation was the main source of power and there was no back-up or he did know and did nothing. Either way he has to go.

Reports today saying he went to bed knowing about the issue ’as after some sleep he would be able to deal with it better’